Privacy Policy

Privacy Policy
Last Updated: May 5, 2026

1. General Information
At spinsupcasino.net (also referred to as “Casino,” “website,” “we,” “us,” or “our”), we recognize the importance of protecting your personal information. This Privacy Policy outlines how we and our subsidiaries collect, use, disclose, and safeguard your personal data in compliance with applicable laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).

This Privacy Policy applies to our website spinsupcasino.net, our services, and any interaction you have with us.

This website is intended solely for individuals aged 18 and over. We do not knowingly collect personal data from anyone under this age. If we become aware that we have inadvertently collected personal data from a person under 18 particularly due to misuse of our website we will take appropriate steps to handle such data in accordance with applicable laws.

2. About Us
The website spinsupcasino.net is owned and operated by Novatrix SRL (also referred to as “Company”), which is incorporated under the laws of Costa Rica with company registration number 3-102-893958. Our registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica.

As the owner and operator of the website, we serve as the Data Controller. We determine how and why your data is processed as outlined in this Policy. To ensure compliance with legal requirements, we have designated a Data Protection Officer (DPO). If you have questions, wish to exercise your legal rights, or need to file a complaint, please reach out to our DPO at [email protected].

3. Types of Personal Data, Purposes, and Legal Basis
We collect and process personal data to deliver our services, meet legal requirements, and maintain a safe gaming environment.

Categories of data we process:

Identity Data: Full name, username, date of birth, gender, nationality, and identification numbers (e.g., ID or passport).

Contact Details: Residential address, proof of address documents, email address, and phone number.

Financial Data: Bank account details, payment card information, and documents confirming source of funds or wealth (bank statements or proof of income).

Transaction Data: Details about deposits, withdrawals, and other financial transactions.

Gaming Data: Details about the games you play, login/logout times, wagering activity, bonuses, and responsible gaming history.

Technical Data: IP address, location data, browser type, operating system, and platform used to access our website.

Marketing and Communication Data: Your marketing preferences and records of your communications with us.

4. Purposes of Processing and Legal Basis
Service Delivery: Managing accounts and transactions. Legal Basis: Performance of a contract.

Legal Obligations: Adhering to Anti-Money Laundering (AML) and KYC checks. Legal Basis: Legal obligation.

Fraud Prevention: Detecting unauthorized activities and bonus abuse. Legal Basis: Legitimate interests.

Marketing: Sending promotional offers and personalized ads. Legal Basis: Consent and/or legitimate interest.

Analytics: Improving website experience and technical optimization. Legal Basis: Legitimate interest.

Security: Monitoring and enhancing platform safety. Legal Basis: Legitimate interest and legal obligation.

5. Sources of Data
We collect data directly from you during registration and usage. We also receive data from verification providers (identity/age checks), financial institutions (payment processing), AML/PEP databases, and business partners (analytics and affiliate networks).

6. Disclosure of Personal Information
We may share your data with trusted third parties, including:

Group Members: For fraud prevention, AML, and responsible gaming.

Game Providers: To offer specific games on our site.

Payment Providers: To process your financial transactions.

Marketing Partners: For promotional communications (where consent is given).

Regulatory Authorities: Law enforcement or regulatory bodies when required by law.

Verification Tools: Third-party tools for identity and age checks.

7. International Data Transfers
If your data is transferred outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Data Retention
We retain your personal data only as long as necessary for the purposes collected. Due to anti-money laundering regulations, we are required to keep your personal data for a minimum of five years from your account closure. Requests for data erasure before this period cannot be processed.

9. Your Rights
Under GDPR and PIPEDA, you have the right to withdraw consent, access, correct, or request deletion of your data (subject to legal retention), restrict or object to processing, request data portability, and opt-out of marketing. You may also lodge a complaint with a data protection authority.

10. Data Security
We adhere to strict requirements for data protection. We maintain technical and administrative safeguards to protect against loss or unauthorized access. Your account is accessed via a unique ID and password; we also offer two-factor authentication (2FA) for added protection.

11. Contact Information
If you have questions regarding this Policy or your information, contact our DPO at [email protected] or our support team via [email protected] and live chat.